Terms and Conditions
TERMS AND CONDITIONS
TERMS AND CONDITIONS
1. Commercial Policy:
1.1. The "Seller" Portugal Wine Castes has products for sale at www.pwinecastes.com, and "e-commerce" services are available exclusively to end users / "consumers".
1.2. Any user who wishes to make a purchase on the Portugal Wine Castes website, must declare to be over 18 years old and not have any legal restrictions that prevent him from acquiring alcoholic beverages.
1.3. Portugal Wine Castes reserves the right not to process orders that are not in accordance with the general conditions of sale of Seller Portugal Wine Castes.
1.4. You must provide the "Seller" with an e-mail address, or other contact information, that is correct and complete and you agree that Seller may contact you using such data if you deem it necessary.
2. How to Order:
2.1. To order at www.pwinecastes.com it is necessary that the user has an email account and browser configured to accept cookies and pop-ups, in order to allow the user to enjoy all the navigability conditions of the store online Portugal Wine Castes.
Placing an order at www.pwinecastes.com is easy:
- Find the products you want to purchase;
- Add the selected products to the Shopping Cart;
- Finish the purchase;
- Select the payment option;
- Review your order;
- Make the payment and confirm the order;
- You will receive an order confirmation by e-mail;
Your order is confirmed when you select the "Confirm Payment" button (Checkout) at the end of the purchase process.
When Portugal Wine Castes receives your order, a message with your order number and all the details will appear on the screen. The purchase agreement is finalized at that time.
An order confirmation is sent to your email. We suggest that you print or download this copy for future reference.
We reserve the right not to accept your order, or cancel it even after automatic confirmation of the order.
Seller may not process orders that do not have sufficient guarantee of good receipt; when orders are incomplete or incorrect, or the ordered products are no longer available. In the foregoing cases, we will inform you by e-mail that the sales contract has not been made and that Seller has not proceeded with the sale, specifying the reasons for doing so. If the products presented in the online store (www.pwinecastes.com) are no longer available at the time of your last access or when the seller receives the order, the Seller must inform about their unavailability within 30 days after receipt of the order.
If an order has been placed and payment for products that are no longer available, the seller will refund the money paid for the unavailable items.
2.2. Right to Not Accept the Order or Cancel the Purchase:
Portugal Wine Castes reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, free of liability for any damages or costs:
- The product is no longer available / in stock (payments will be returned);
- Billing information is not correct or verifiable;
- The order is flagged by our Security Systems as an incorrect order or an order likely to be fraud;
- The transfer for payment of the order was not received by us within 5 days after acceptance of your order;
- If we think you are under 18;
- There is an error in the price quotation;
- Can not deliver to the address provided.
2.3. Data Verification:
After receiving the order we can perform some checks on it before we prepare it.
These checks may include verification of address, credibility, and fraud verification. Regarding fraud verification we perform partially automated checks on all orders to filter out unusual, suspicious or identified transactions that are likely to be fraud. Suspected fraud will be investigated and, if necessary, processed.
By confirming your request means that you agree to these conditions.
3. Warranties and Product Price Indication:
3.1. Payment methods:
You can find the forms of payment available in the lower right corner of the homepage of the site. We do not accept any payment methods other than those mentioned. Please do not attempt to pay by any means other than specified. If you do, we will not be liable for loss of payment or any other damages that may arise.
3.2. Payment Processing:
If you proceed with payment by Credit Card we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (eg card number or expiration date) will be sent by the encrypted protocol to the company providing the remote electronic payment services, without third parties having access to the transmitted information. This information will not be used by Portugal Wine Castes except to carry out the necessary procedures for the purchase or refund, in case of return, in accordance with the exercise of the right of return or for reporting to the police of cases of fraud. The purchase price of the products and the transportation costs, as indicated on the order form, will be charged to the current account when the products purchased are actually shipped.
4. Security of the Order:
4.1. The pwinecastes.com store uses the most robust security technology among the available encryption platforms.
Your payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email can not be guaranteed. Portugal Wine Castes shall not be liable for any damages suffered as a result of the use of electronic means of communication including, but not limited to, recurrent damages of failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communication or transmission of viruses.
If you choose to pay by ATM Reference, we will begin processing the order, after we have received the payment. This may take several days. Once 5 calendar days have elapsed after the order is placed and if we have not received any payment it will be cancelled. Payments can only be processed if the billing information can be verified.
5. Reservation of Property:
Portugal Wine Castes owns the company's products until it has received full payment for all of these products.
6.1. The prices of the products displayed on the website contain / carry the Value Added (VAT). Shipping rates are applied by order. The exact price of the shipping charge will depend on the country where your order will be delivered and the number of items required.
6.2. The prices are all quoted in euros. Please note that the change of country of delivery may have influence on prices due to transportation costs.
6.3. Your total price:
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future uses. Please only pay the exact amount specified in the order confirmation and make individual payments by order.
6.4. Price changes:
The prices of the products presented in the site are subject to change. Portugal Wine Castes reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
6.5. Price Errors:
Please note that even though the site is updated with extreme care it is possible that the price information on the site contains errors. Portugal Wine Castes does not commit to the offer and reserves the right to cancel your order in the event of such an error occurring.
7. Quality and Guarantee:
Portugal Wine Castes does not sell defective products or substandard products. The main features of each product shown at www.pwinecastes.com can be found on each product page.
The products offered for sale at www.pwinecastes.com may not exactly match the actual item in terms of image and color due to the internet browser and monitor used.
If you decide to exercise the right to return the products purchased, Portugal Wine Castes has the right not to accept the return of products that are returned in case they have been altered in relation to their original condition or damaged.
8. Shipping and Handling:
8.1. Delivery: where and when?
We do not ship on certain holidays. We can only fulfill the delivery of an order if the delivery address is a house or office located in one of the countries mentioned in the list of countries available in the Delivery and Shipping Costs menu.
To receive the order is necessary to ensure that someone is at the address. This service does not include option of scheduling or marking, so delivery of the order will be made without prior contact by the carrier. We do not guarantee the normal delivery period in the periods of promotions, balances, Christmas and stock breach.
A delivery is deemed to be made or a product is deemed to be delivered with the signature of the delivery receipt at the agreed upon address.
8.2. Delivery times:
If you confirm your order on a business day until 12 am and proceed to payment by the respective means of payment, your order will be sent as soon as you have it ready in our warehouse, the next business day (weekends and holidays are not considered business days) . If you opt for payment by reference to ATM, the sending is less effective, since we will only do the sending after we receive the payment. Delivery may take between 2 to 7 days.
The Seller will not be liable for any breach, or delay in performance, of any obligation due to an event of force majeure, that is, an event, act or omission, beyond its reasonable control (Force Majeure Event - which includes any event, act or omission beyond Seller's reasonable control).
We will attempt to deliver on time, to the extent that it is commercially reasonable. Normally we always do this way, however, we can not guarantee timely delivery.
8.3. Partial deliveries:
Whenever possible try to deliver everything in just one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to) only if part of the order is delayed or unavailable. In the event that we proceed to the division of the order, the customer will be notified by e-mail of our intention to do so. For this purpose will be used the email address provided by the customer at the time of purchase
9. Shipping Rates:
9.1. Shipping rates are applied by order. The exact price of each shipment depends on the country of delivery and number of items. For details on shipping rates by delivery country, see the Shipping to Other Countries section.
9.2. Free shipping:
If the customer places an order whose value exceeds the minimum order value set for Portugal, the shipment will be made free of charge, that is, free of charge.
10. Returns and Cancellations:
10.1. Cancellation of the order before sending:
The customer can cancel the order, as long as it has not yet been sent. If you have placed an order and wish to cancel, please make the same condition on the My Account link at the top right of the website after logging in. You should then send an email to [email protected] informing them of their cancellation. If the cancellation request is successful, the customer will be notified by e-mail of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible the products will be sent to the customer who, if he maintains his intention to cancel the order, should refuse to receive them.
According to art. 4 of DL143 / 2001 of 26 April, Official Gazette of Portugal, the consumer is entitled to the free termination of the contract in the following terms:
- In distance contracts, the consumer has a minimum period of 14 days from the receipt of the goods, to terminate the contract, without payment of compensation and without having to indicate the reason, by sending a registered letter with acknowledgment of receipt to communicate that will.
- The price of the goods will be refunded to the consumer, within a maximum of 30 days, deducted from the return costs. The goods must be returned under proper conditions of use (including the original packaging).
- Upon receipt, if your order is not in order, you must return it immediately to the carrier, so that the ordering process can begin.
10.2. Return of defective products:
The customer has the right to return the products delivered if they are found to have defects or other nonconformities with regard to the products ordered. The return can be made within 30 days after the receipt of the order. If your claim is justified, the price and shipping costs will be refunded.
10.3. Return of products by withdrawal:
If for any reason you are not satisfied with the products you have ordered, you can return them within 30 calendar days of receipt, provided that:
- The product retains its original characteristics and the packaging is not damaged (carefully opened containers will not be considered damaged);
- The product is complete.
You can not return:
- Products that have been tampered with.
10.4 Return of offers:
Currently is not possible for a person who has received a product as an offer from another person to return it. In this case, in order to make a return, you must contact the person who purchased it, in the sense that it is returned to you.
10.5. Refund Information:
If your return is justified by the existence of a defect or non-conformity with the products ordered, Portugal Wine Castes will bear the costs of shipping and return. If your return has been made for other reasons than the justified existence of defect or non-conformity of the ordered products, Portugal Wine Castes will not reimburse the costs of shipping and return. Refunds will be made based on the same form of payment. If the customer makes the payment by ATM reference, it is necessary for the customer to provide us his bank details, at the moment they start the return process. This indication is necessary so that we can refund the money to your account. The customer will receive the refund after the product (s) have been returned and processed. Once the order reaches Portugal Wine Castes, and if it complies with the return conditions, the refund will be made by the same payment method within a maximum of 30 working days, or a product exchange will be made in the same amount. Once your bank receives refund information from Portugal Wine Castes, it may require additional days to process and complete this transaction for your account.
11. Customer Support:
11.1. For additional information, you can contact the seller by email to [email protected] or you can also do so by telephone to the following number +351 232 441 179.
12. Conditions Applicable to Promotional Codes (discounts):
12.1. When used according to established rules, a promotion code enables the user to enjoy a promotion / discount on the purchase of a specific product or a set of products, during the period indicated / associated with the promotional code / promotional campaign.
12.2. Promotional codes can only be used for online purchases made on the site. The sale, exchange or donation of a promotional code is not allowed. The customer carrying the promotional code can not upload or make available a promotional code on any website or other public form of offering, donation, sale or exchange. The use of promotional codes for commercial purposes is not allowed.
12.3. The promotional code is connected with the Portugal Wine Castes brand. You may not use the promotional code in connection with another brand, company or name. You may not use the promotional code in an illegal, abusive or disrespectful manner, as well as in any other way that could damage Portugal Wine Castes' reputation.
12.4. Use of the promotional code is subject to one use per product and per order only. Promo codes can not be combined with any other promotions or special offers.
12.5. Promotional codes are not converted /changeable for cash.
12.6. Portugal Wine Castes has no obligation to reissue or refund promotional codes. However, should Portugal Wine Castes decide to reissue or refund a promotional code, you need to have access to the initial promotional code. To do this, you need to keep a copy of your promotional code, otherwise it can not be reprinted or replaced in case of loss.
12.7. Without prejudice to any other rights, Portugal Wine Castes may have the right to immediately invalidate the promotional code if Portugal Wine Castes has reason to suspect that a promotional code is being used: in violation of the aforementioned usurpation or in other cases where Portugal Wine Castes has reason to do so.
Satisfaction of all orders placed on the site is subject to availability. Portugal Wine Castes tries to ensure that all items offered for sale on the site are in stock. However, Portugal Wine Castes reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In these cases Portugal Wine Castes will inform the client if such fact, and will reimburse the amount paid.
14. Validity of the Promotion:
The offers on the site are valid only for the time they are displayed on the site, unless otherwise communicated on the site. Portugal Wine Castes is not bound by any offer, in case of errors or mistakes in spelling, prices or other errors in the information on the site. Portugal Wine Castes reserves the right to cancel any purchase and sale concluded under such errors.
15.1. Portugal Wine Castes will only be liable for damages suffered by the customer in the event that such damages result from breaches attributable to Portugal Wine Castes 'contractual obligations to the customer, or in the event Portugal Wine Castes' liability derives from applicable legal rights.
15.2. If the customer has suffered damages related to the activity of the site, Portugal Wine Castes' liability will be limited to:
- Damage to Portugal Wine Castes or other materials;
- Reasonable and verifiable costs incurred by the client to find the cause and amount of compensation attributable to the damage;
- The maximum reimbursement of the compensation referred to above will (if applicable) be the price of the products concerned.
15.3. Portugal Wine Castes shall not be liable for damages suffered by third parties resulting from the use of any of our products. Portugal Wine Castes shall not be liable for damages suffered by the customer as a result of improper use of our products.
15.4. Portugal Wine Castes is not liable for damages resulting from incorrect information on the site.
15.5. In the event that the customer suffers damages resulting from gross negligence or willful misconduct on the part of Portugal Wine Castes, none of the limitations set forth in this article apply.
16. Governing Law:
The present general conditions and all emerging litigations that are related to these general conditions, including their validity, the use of the site or any purchase in the same must be governed by the Portuguese Law.
Any and all matters that require legal resolution will be dealt with in the court of Viseu, Portugal.
17. Amendment of Terms and Conditions by Portugal Wine Castes:
Portugal Wine Castes has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force at the time of ordering, unless the law or competent authority imposes any change to them.
18. Information on the Site:
Although Portugal Wine Castes works with your site carefully, information, texts, graphic documents, movies, music and / or other services may contain errors or be incomplete or incorrect. Portugal Wine Castes shall not be liable for any damages resulting from the use (or inability to use) the site, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of negligence or negligence on the part of Portugal Wine Castes.
19. Trademarks and Copyrights of the Site:
All brand names, product names and titles used on the site are registered trademarks or registered names of Portugal Wine Castes or registered trademarks and registered names of other holders. The site user / customer is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the owners. Everything concerning the design, texts, documents, movies, music and / or other services of the site, the selection and organization thereof, as well as the entire compilation of software (including applets) and all other materials of the site are property of Portugal Wine Castes and its suppliers. Users / customers are only allowed to electronically copy and print portions of the site if necessary to place an order on the site or to use the site as a source for the purchase. The user / customer is not authorized to make any other use of the site or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication. If the user / client wishes to use information or materials of the site, he / she must obtain prior written authorization and granted by Portugal Wine Castes.
20. Under the terms and for the purposes of the provisions of art. 18 of Law no. 144/2015, of 8 September, we inform that the available ADR entity is the Center for Consumer Conflict Arbitration of Coimbra, Portugal, with the following contacts:
RAL Entity: National Center for Consumer Conflict Information and Arbitration
Address: Faculty of Law of University Nova de Lisboa
Postal Code: 1099 - 032 Lisboa
E-mail: [email protected]